1st track diplomacy occurs between heads of state and other political figures (e.g. diplomats) that use formal negotiations in an attempt to reach political agreements, peace agreements, cease-fires, etc. Track 2 diplomacy, on the other hand, occurs between private citizens rather than government officials. Track 2 diplomacy is often used as a supplement or precursor to track 1 diplomacy, but does not necessarily replace it. Track 3 diplomacy works from the bottom up (rather than top down as in track 1 and 2), attempting to form and heal relationships between ordinary citizens in conflict areas. Track 3 diplomacy is unofficial and most intervenors conducting track 3 diplomacy have little if any connection to policy-makers.